Can I return or exchange the item?
You can return the product when you receive it in 30 days. But for personalized items, we don't accept a return.
Because all of our products are 100% handmade with full customization, we don't accept any exchange.
If there's no quality or design problem, you need it to be returned, you're liable for all the freight. Making sure the goods in perfect?conditions.
If you're facing problems below, we'll be at our own expense to send you a new one or have you fully refunded.
- Wrong designs (Usually this term works with customization requests).
- Broken ones. (TAleatherworks Handmade Studio guarantees you with 100% that all our goods are in a perfect situation the moment sending out to?you. But once you received a broken one. Please refer to term 4 below).
- Shape much too different from the picture and description.
- Lost or meeting the above 3 terms (Please allow us 1-2 working days to negotiate with the shipping carrier). You will have a timely reply while we finish within this period. And we'll make advances for you without any further delay after we get confirmation from the shipping carrier.
The color difference is not included in the above1.
1. Due to our products are completely handmade, so each time there may have a tiny color difference.